HANDLING DIFFICULT SITUATIONS AT WORK

Efficient collaboration is essential at every workplace, but colleagues often react differently to conflicts, including attacking, defending, avoiding or shutting down. Effective skills to resolve conflicts can have a major positive impact on the individual employee, the team and on the quality of the work.

The training is highly interactive, fast-paced and dynamic; the participants are invited to share their experiences, views, dilemmas and expertise, thus enhancing their own as well as the whole group’s learning experience. Two thirds of the workshop are devoted to practical work, be it introspective exercises, dyad simulations, confrontation. Should any conflict between participants surface during the workshop, the trainer will use mediation skills to deal with them on the spot.

WORKSHOP OUTLINE DAY 1

  • Key elements of connecting communication
  • From fighting for higher ground to power-with relations
  • Active listening – magical approach to achieving real communication
  • The hidden aspects of interpersonal conflicts

SUITABLE FOR

  • Managers and leaders of all levels
  • Sales and service staff who communicate
    - with clients
  • Employees of the human resources department,
    - for whom effective communication is a valuable help
  • All who work with people
  • Anyone who is part of working teams or groups
  • All who wish to improve communication in order to deal with differences and conflict while allowing for humanity in the workplace
  • All who want to increase their satisfaction in working and out-of work environment

NUMBER OF PARTICIPANTS  

  • Min. 8 - Max. 18

START / DURATION

  • According to your requirements
    - For Duration - we recommend 2 days

PLACE ONLINE / ON SITE

  • ONLINE via ZOOM or others
  • ON SITE ON YOUR COMPANY
    - It is possible to organize the workshop also outside the company

CERTIFICATE

  • Participants will receive a certificate of participation in the workshop

OUR OFFER

  • If you have an interest on our workshop please contact us and we’ll exploring together what a tailored workshop can look like for your team.
    - kristina.mackova@kmacademy.eu , - Mob. 00420 777 057 644

WORKSHOP OUTLINE DAY 2 

  • Transforming the disconnecting language and cognition
  • A clear, honest and connecting way of expressing unpleasant messages
  • Putting it all together and handling difficult situations
  • Full and effective expression of appreciation, gratitude

BENEFITS FOR COMPANY - Using effective communication contributes 

  • A better economic result for the company
    - effective communication contributes positively to corporate culture. The Success and Innovativeness of the Company are a function of the fraction when the product or service is above the line and the power of the cultural firm is below the line. The better respectively the stronger the culture, the better the economic outcome of the company
  • Reducing the cost of
  • project delays
  • losing the project
  • losing qualified staff
    - due to their dissatisfaction with the project
  • finding and training new employees
  • losing clients
  • losing your credibility as a human being
    - as well as the entire business
  • Increasing the sales / profit
    - due to use the right tools
  • Building skills for increasing
  • mutual understanding
  • creative solutions productivity
  • work satisfaction
  • Mastering the constantly change
    - of inside / outer environment

RECOMMENDATION

  • BOOK NON VIOLENT COMMUNICATION MARSHALL B. ROSENBERG
    - Though not required to participate in the training, if you would like to prepare beforehand, we can recommend that you read the book "Nonviolent Communication," written by the concept's founder, Marshall B. Rosenberg.

EXTRACT OF THE TRAINER 'S REFERENCE

AbankaLjubljana
Adecco Ljubljana
Adria Mobil Novo mesto
Adriatic Slovenica insurance Ljubljana
AutocommerceLjubljana
Brandstock ServicesMunich, Germany
CeltraLjubljana/San Francisco
ComtradeSlovenia/Serbia
CosyLabLjubljana
DanfossLjubljana
DHL Slovenija
GorenjeVelenje
open trainingsin more then 25 countries around the world
Hidria corporation Slovenia
Hypo BankLjubljana
IEDCBled, Slovenia

KD Group Ljubljana
Krka pharmaceuticals Novo mesto
Lek/NovartisLjubljana
Mobitel Ljubljana
Outfit7Slovenia/Cyprus
Raiffeisen LEASING Ljubljana
Studio ModernaSlovenia/UK
Telekom SlovenijeLjubljana
Triglav InsuranceLjubljana

MSc Psych. ROBERT KRŽIŠNIK

KMACADEMY - Trainer
has been working for over 30 years with individuals and groups as a trainer, team coach, complex meeting facilitator and mediator in conflicts between individuals and between groups. He works in a wide spectrum of environments; from corporate to educational to NGOs to open trainings and spiritual retreats. He is known for his hands-on approach that is at the core of all his workshop modalities – be it problem-solving sessions (in organisations/teams/groups, between individuals), communication skill trainings, or when supporting deep self-exploration. He is the first Slovenian certified trainer of Nonviolent Communication with The Center for Nonviolent Communication, an empathy-based approach developed by Dr Marshall Rosenberg. Robert is intensively involved in the work of this global organisation, be it in its organisational development and two global councils, or as a trainer on nine-day Intensive International Trainings. So far he has led workshops in over 25 countries around the world, specifically in most countries in Europe, as well as in the USA, the Middle East (Israel/Palestine, Turkey) and the Far East (Myanmar, Japan, South Korea, French Polynesia, Indonesia, Australia). Besides the Nonviolent Communication, Robert draws from the approaches such as the Art of Hosting and Bohmian Dialogue.